Frequently asked questions
Welcome to Paw House FAQ page! Here, we aim to provide answers to some of the most common questions our customers have about our premium products. If you can't find the information you're looking for, feel free to contact our customer support team for personalized assistance.
SHIPPING
What is the status of my order?
How do I cancel or change my order?
How long does it take to get my order?
How much is shipping?
Who will be delivering my order?
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
What happens if my package gets lost?
What payment methods do you accept?
PAYMENTS
How do I make a purchase?
When will my payment method be charged?
Why are there multiple charges on my card for a single order?
How do I add a payment method?
What information do I need to check out?
What forms of payment do you accept?
RETURNS
How do I request a return or replacement?
What is the status of my refund?
Why are there multiple charges on my card for a single order?
How do I add a payment method?
What information do I need to check out?
What forms of payment do you accept?
SUPPORT
How do I contact customer service?
What are your customer service hours?
Is there a minimum purchase amount for my order?
Do you charge sales tax?
What's your Privacy Policy?